AI Insurance Agent Development

Description

Motor claims. A first notification of loss currently takes our team eleven minutes on the phone, and about a third of what gets captured has to be chased afterwards because a field was missed. We want an agent that takes the FNOL end to end — incident details, third parties, photographs, policy validation — and produces a complete claim record or an explicit list of what is still missing. It does not assess liability, it does not quote a settlement, and it does not tell the customer whether they are covered. Photo handling matters. Customers send blurred images, screenshots of images, and occasionally the wrong vehicle. The agent should catch the obvious cases at capture time, while the customer is still on the line.

• Build the FNOL capture flow covering incident, third-party and vehicle details
• Validate the policy is live and covers the vehicle before completing the notification
• Run photo quality checks at capture time and prompt for a retake in the moment
• Produce either a complete claim record or an explicit outstanding-items list — never a silent gap
• Keep liability, coverage and settlement questions strictly out of scope, with tested refusals

• FNOL agent on web and phone channels
• Policy validation integration
• Photo quality checking with in-flow retake prompts
• Claim record output into our claims system, with an outstanding-items report