AI Healthcare Agent Development

Description

A network of outpatient clinics. Before anything else: this assistant gives no clinical advice, no triage, no symptom interpretation. If you are planning to propose that, we are not the right client. What we want is administrative. Patients call to ask what to bring to an appointment, whether their insurer is accepted, how to get a copy of a report, and where to park. Our front desk answers those instead of checking people in. Patient data handling is the technical centre of this job. The assistant needs enough identity verification to discuss an appointment, and a hard boundary at anything clinical, with an immediate handover to staff when a caller describes symptoms.

• Implement administrative intents only, with an explicit refusal and handover on anything clinical
• Build identity verification proportionate to what is being disclosed
• Integrate with the practice management system for appointment and insurer data
• Detect symptom descriptions and escalate to a human immediately, with the transcript
• Keep an access log meeting our patient-data retention and audit requirements

• Administrative assistant on phone and web chat
• Identity verification flow and clinical-boundary refusal, red-team tested
• Practice management system integration
• Audit logging aligned to our data protection obligations