AI Government Service Agent
Budget
₹62,000 – ₹106,500
Type
Fixed price
Duration
2–4 weeks
Description
A municipal corporation. Our citizen helpline handles about 2,000 calls a week and roughly 60% are three things: application status, document requirements, and where to pay something. We want an assistant on the public website and WhatsApp that answers those three, in English, Hindi and Marathi, without requiring a login for the status check beyond the application number and a registered mobile. Two hard requirements. It must never state a legal entitlement or a fee amount that is not read live from our schedule of charges — an out-of-date fee quoted by an official channel is a real problem for us. And accessibility is not optional: this must work on a low-end phone on a slow connection and with a screen reader.
Responsibilities
- Implement the three high-volume intents in English, Hindi and Marathi
- Read fees and entitlements live from the schedule of charges — no cached or model-recalled figures
- Build status lookup on application number plus registered mobile, with rate limiting against enumeration
- Deploy on the public website and WhatsApp from one backend
- Meet WCAG 2.1 AA and test on low-end Android over a throttled connection
Deliverables
- Assistant live on website and WhatsApp in three languages
- Live fee and entitlement lookup with no cached figures
- Accessibility audit report against WCAG 2.1 AA
- Low-bandwidth performance test results